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Version dated [28.2.2024]
USIMS is a leading mobile App and website providing eSIM and hard SIM cards ("USIMS DataSIM") for data services in more than 100 countries. It has been designed for travelers around the world who want to avoid going through the high roaming prices and the carriers' hassles. USIMS is registered and owned by WONE SAGL, a Swiss registered company (also referred to as "we" or "us").
We highly protect your privacy and recognize the importance of protecting the privacy of information collected about visitors and users of our website and our mobile App. This Privacy Policy governs the way your personal data will be processed and protected by USIMS, in accordance with the Swiss Federal Act on Data Protection (FADP) and EU General Data Protection Regulation 2016/679 (GDPR), where relevant.
You need to provide certain personal data when you register on our App, in particular your mobile phone number (required) and your name and email address (optional). Such personal data are collected only when knowingly and voluntarily submitted and are always secured. Includes but is not limited to, your name, email address, telephone number, and payment information.
Information you provide when you contact us for help. If you contact our user support team, we will respond to your support request by gathering certain information from you, such as IP address, the technical issue necessary to answer the request and contact details. Support requests and related data are permanently deleted after a short period of inactivit
We use cookies to enhance your user experience, understand your usage of our service, and improve the quality of our website.If you are visiting our web site and App, we might use cookies to provide you with a better experience and improve the content of our web site and App. You can follow the instructions provided by your browser or device to modify your cookie settings. Certain parts of our web site and App may not work properly if you have disabled cookies.
The data collected is used to provide, maintain, protect, and improve our services, to develop new ones, and to protect USIMS and our users. We process this data based on your consent, for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract. We process your personal data to enable you to use our services and to provide you with user support upon request. We may additionally process your personal data on the basis of your consent or for compliance with a legal obligation. Finally, we may process your personal data for our legitimate interests, third party interests or public interests in special situations as indicated under the "data we may share" chapter.
You have the right to access, correct, delete, and restrict the processing of your personal data. You also have the right to receive your data in a structured, commonly used and machine-readable format and to transmit those data to another controller. You can manage your account information and personal data at any time directly through the mobile App .
At any time, you are entitled to information about how we handle your personal data. You also possess the rights to amend, block, transfer, or erase your personal data, except where we are required to retain it by law. Moreover, you can limit or oppose our processing of your personal data whenever you choose. If our use of your data is based on your consent, remember that you can withdraw this consent at any moment. However, please be aware that not providing the essential information for USIMS services, or refusing the processing of such information, will unfortunately make it impossible for us to provide our services to you.
Right to Access: You can review your personal data that we hold at any time.
Right to Rectification: If you find your personal data inaccurate or incomplete, you are welcome to ask us to correct it.
Right to Erasure: Should your personal data no longer be necessary for the purposes for which it was collected, you can ask for its deletion.
Right to Restrict Processing: You are entitled to request a limitation on how we process your personal data under specific conditions.
Right to Data Portability: You have the option to receive your personal data in a structured, widely used, and machine-readable format.
Right to Object: You have the liberty to object to the processing of your personal data, provided certain conditions apply.
Should you feel that our handling of your personal data breaches the GDPR or FADP regulations, you are empowered to file a complaint. This can be done with our overseeing body, the Swiss Federal Data Protection and Information Commissioner, or any other relevant supervisory authority equipped to address your concerns. Your right to seek resolution and ensure your data is treated in compliance with the law is fully supported by us.
Our policy ensures that your personal data remains confidential and is not shared with third parties, except under specific conditions. We collaborate with a select group of trusted partners and service providers who assist in delivering our services, including those offering verification services. When necessary, your personal data may be shared with these entities, all of which are committed to protecting your information in line with their privacy policies.
There are certain scenarios where we might share your personal data with third parties:
Compliance with Legal Requirements: When obliged by law, we may disclose your information to meet legal obligations.
Protection of Rights and Property: If necessary, your data may be shared to safeguard the rights and property of USIMS, our users, or others.
Operational Purposes: We may share your data with third parties to facilitate the specific uses outlined in our policy, ensuring the smooth provision of our services.
In each instance, our priority is the security and privacy of your personal data, adhering to the principles of transparency and responsibility.
This Privacy Policy is governed by Swiss law insofar as it does not conflict with the GDPR, and by the GDPR where it is applicable. We may need to disclose some of your personal data if necessary to comply with any applicable law, regulation, legal process, or enforceable governmental request.
If there are any special requirements for data protection due to specific laws in your country, those will be respected and followed in addition to the GDPR and FADP. We may also disclose your personal data in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against someone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities.
Our service may contain links to other applications or websites. You can voluntarily link to external applications and web sites outside the web site and App. These links are not under our control, and we cannot accept responsibility for the conduct of these companies.
The responsible body for the collection, processing, and use of your personal data under this policy is WONE SAGL. If we become aware of any ongoing concerns or problems with our web site or App, we will take these issues seriously and work diligently to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us at
cc@usims.com
, or by letter at:
Wone SAGL
Data Protection Officer
c/o SFO International Sagl
Piazza della Riscossa 16
6096 Lugano, Switzerland
Our representative in the EU according to Art. 27 para. 1 GDPR is:
Mr. Michel Bachour
14, Square Alboni
75016 Paris, France
Our representative in the United Kingdom according to the UK GDPR is:
Ms. Camille Bachour
Flat 3.2, 16a Rupert Street, Soho
London W1D 6DD, United Kingdom
We may update this privacy policy from time to time. The most current version will govern our processing of your personal data and will always be available on our website. This Privacy Policy is subject to periodical review to always comply with applicable regulations and to reflect new functionalities of our services. Your continued use of our services confirms your acceptance of our updated Privacy Policy.
Please also visit our Terms and Conditions section, which explains other terms governing the use of our services.
One eSIM, Travel Smarter, Connect Freer. Download USIMS App Now!